General

1. Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.

2. Execute and follow the preventative maintenance procedures and guidelines. 

3. Follow proper grooming and appearance guidelines. 

4. Wear a provided maintenance uniform and name tag always on property. 

5. Order and install small maintenance items as needed for repair, under direction of Assistant General Manager. 

6. Complete tasks and assignments on the daily Maintenance Checklist. 

7. Complete Maintenance Request Forms within 24 hours. 

8. Complete Preventive Maintenance program on a timely basis. 

9. Respond to maintenance emergencies timely, on a 24-hour call basis. 

10. Assist with carrying dishware items to rooms when requested. 

11. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood-borne Pathogens. 

12. Practice safe chemical handling as prescribed in Material Safety and Data Sheets. 

13. Perform other such duties assigned by Property Management to meet guest or operational needs. 

14. Perform all duties not specifically outlines above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Common Guest Areas and Exterior

1. Clears trash and empties property trash containers daily. 

2. Sweeps and cleans sidewalks and stairs as needed (trash and weather related). 

3. Clears debris from parking lot, landscaping, and dumpster area daily. 

4. Ensures exterior building and grounds are clean by use of a pressure washer and blower. 

Common Guest Areas and Interior

1. Paints walls, ceilings, doors and window trim as needed. 

2. Provides Preventive Maintenance to 2 rooms each day. 

3. Ensures Preventive Maintenance repairs in the following areas:

• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains) and;
• Floor coverings. 

4. Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned twice daily. 

5. Maintains clean, organized maintenance workshop and storerooms. 

Skills Needed

1. General knowledge of heating, air conditioning, electric and plumbing skills. 

2. Knowledge and ability to use basic work tools and equipment. 

3. Ability to patch holes, clean carpets, and paint walls. 

4. Ability to work well under limited supervision. 

5. Ability to work well with others. 

6. Strong work ethic. 

Skill Preferences

1. Apartment, building, or lodging maintenance experience. 

Physical Requirements

1. Ability to bend at waist and work on knees. 

2. Ability to reach over head. 

3. Ability to stand for long periods of time. 

4. Ability to walk three flights of stairs. 

5. Ability to work outside in hot or cold weather. 

6. Ability to lift and carry 50 pounds.

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Reports to:

Front Office Manager

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Responsible for attending to our guest and the cleanliness of the guest areas of the restaurant.

Duties and Responsibilities

1. Greet the guest within thirty seconds of their arrival into the restaurant.
2. Offer the guest drinks and fill the order.
3. Explain our menu along with any chief specials that we may be serving.
4. Take their order and fill the order, making sure that food arrives at the table within eight minutes from order time.
5. Round out their meal by offering dessert after their meal along with any after dinner drinks (if server/bartender is working the evening shift).
6. Present the check. (Breakfast servers present the check when presenting the food).
7. Making sure that all tickets including vouchers are rung up in the P.O.S. System. NO EXCEPTIONS.
8. Servers are responsible for setting up the front desk coffee bar and breaking it down as well as maintaining it throughout their shift.
9. If in-room dining is being offered, server/bartender is responsible for delivery of food ordered to the room within thirty minutes of order time.
10. Breakfast servers are responsible for setting up tables for dinner and stocking up all cabinets full of glasses.
11. Dinner servers are responsible for setting tables up for breakfast and stocking up cabinets full of glasses for next day use.
12. Both breakfast and dinner servers are responsible for rolling their own flatware for next day use.
13. Clean as you go all guest visible areas, (breakfast cold bar, sneeze guards etc.)
14. Bus all tables immediately unless it interferes with taking a guest order, in which case, you will take the order then bus the table(s).
15. All windows, windows seals, doors and etc. should be cleaned daily for fingerprints and dust.
16. All shelving should be check daily and dusted when needed.
17. Carpet should be vacuumed daily.
18. If no steward is available, the server is responsible for sweeping and mopping as well as cleaning all glassware and flatware.
19. The bartender is responsible for following all the recipes on our drink menu and reporting any broken or spilled alcoholic beverages on the waste sheet. Always keeping in their mind our 21% beverage cost goal.
20. ALWAYS keep our focus on our guests.
21. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactorily to company standards.

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

Responsible for the safe transportation of hotel guests, cleanliness of public areas, and assistance with breakfast.

Duties and Responsibilities

1. Must be at least 25 years of age
2. Must have clean driving record approved by the hotel insurance company
3. Must be able to lift 60 pounds
4. Responsible for the cleaning of corridors, guest areas, service areas, and linen closets.
5. Empty housekeepers' trash and linen bags.
6. Deposits linen down the chute and carries trash to the dumpster.
7. Vacuums corridors and/or guestrooms.
8. Delivers rollaway and cribs to guestrooms.
9. Turns mattresses as directed by management.
10. Stocks supplies needed for linen closets.
11. Vacuums public areas.
12. Sweeps and mops service landings.
13. Mops vending machine areas and keeps machines clean.
14. Checks all public restrooms for cleanliness several times daily.
15. Checks each floor to make sure fire doors are open.
16. Checks elevators for cleanliness.
17. Assists with luggage handling.
18. Cleans rooms when needed.
19. Checks lights and changes bulbs.
20. Maintains outside grounds daily.
21. Assists in the unloading of deliveries and the proper storage of such.
22. Ensure breakfast is served and broken down according to hotel standards
23. Maintenance of the marquee.
24. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Reports to:

Assistant General Manager/Front Desk Supervisor

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds

Duties and Responsibilities:

To maintain a clean and appealing guest room according to policy standards.

Duties and Responsibilities

1. Change bed linen daily.
2. Vacuum carpeting.
3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
6. Make sure that the standard room set-up is complied with.
7. Report immediately all damage found in a room.
8. Report immediately all missing items in the room. Report immediately personal guest items found in vacant rooms.
9. Notify Executive Housekeeper of all rollaways or cribs in rooms for pick-up and storage.
10. Take responsibility for the passkey and make sure it is turned in daily.
11. Turn in immediately all "lost and found" items to Executive Housekeeper.
12. Report immediately to the Executive Housekeeper:
    • No luggage
    • No service needed
    • Sleep outs
    • Extra guests
    • Anything unusual
13. Shut off all lights, TVs, and air conditioners when leaving the room.
14. Assist housekeeper in any additional cleaning chores she may assign.
15. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

Responsible for the proper handling of the food and following all standards and any and all health regulation for our local community. Also in charge of proper cleanliness of the kitchen working with the steward (if available) for that purpose.

Duties and Responsibilities

1. Responsible for the sweeping and mopping the lobby and kitchen.
2. Empty all trash cans.
3. Wash all Dishes.
4. Clean all carts.
5. Clean and detail all kitchen equipment including ovens and hood vent systems.
6. Detail clean all aspects of kitchen including walls and table legs.
7. Clean all cold wells along with polishing any stainless or brass fixtures within the kitchen area.
8. Keep all shelving neat and organized.
9. All jobs must be done in a efficient and expeditious manner.
10. Cook food to order by standards.
11. Rotate in coming food with old ((F.I.F.O) First In, First Out)).
12. Prep food for the next days use including any and all pantry items that the kitchen supplies.
13. Responsible for coming up with creative ideas for Chef Specials and working in conjunction with Food and Beverage Director to implement them.
14. Responsible for communicating to the Food and Beverage Director what foods the restaurant is needed or running low on.
15. May be required on some occasions to place food orders.
16. Always wear company approved uniforms with name tags, hats and slip resistant shoes. Not wearing approved uniform could cause you to be sent home without pay.
17. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to comply with company standards.

Supervisor

Food and Beverage Director

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

To supervise the cleanliness and the appearance of guest accommodations and public space and see that all personnel performing housekeeping operations carry out their assignments in accordance with established standards. Responsible for all housekeeping problems, supplies, linen, equipment, work orders to Maintenance Staff and any other duties as assigned or required.

Duties and Responsibilities

General

1. Makes up morning work assignments to ensure all areas of building are properly maintained in accordance with cleanliness standards.
2. Supervises the activities of Assistant Housekeeper, Room Attendants, Laundry, Housemen, and Night Cleaners engaged in all types of the hotel cleaning operation. Maintains company productivity standards.
3. Interviews, hires, trains, assigns, and schedules department personnel. Checks quality of work performed and makes appropriate corrections and changes as necessary.
4. Handles guest complaints concerning housekeeping service or refers problem to management for adjustment.
5. Requisitions uniforms and supplies.
6. Supervises the testing of new products for the housekeeping department.
7. Notifies maintenance of any needed repairs.
8. Personally inspects at least 8 rooms daily to ensure cleanliness standards are being met.
9. Helps guests and employees in every way possible when called upon and does it willingly and pleasantly.
10. Lists and itemizes lost and found items.
11. Checks any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management.
12. Checks rooms to ensure that lights are working properly. Inspects for needed repairs, such as, wallpaper and painting needs, etc.
13. Supervises the keeping of all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.
14. Reports and delivers valuable items to the Manager's Office as early as possible after a guest has checked out.
15. Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Positions Directly Supervised

• Assistant Housekeepers
• Housekeepers
• Housemen

Responsible For:

All linens, blankets, and room supplies; equipment, vacuums, washing machines, dryers, etc.

Supervisor

General Manager

Requirements

Must have extensive knowledge of hotel housekeeping and cleaning techniques.

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

1. Must be at least 25 years of age

2. Must have clean driving record approved by hotel insurance company

3. Must be able to lift 60 pounds

4. Responsible for the cleaning of corridors, guest areas, service areas and linen closets. 

5. Empty housekeepers' trash and linen bags. 

6. Deposits linen down chute and carries trash to dumpster. 

7. Vacuums corridors and/or guestrooms. 

8. Delivers roll-away and cribs to guestrooms. 

9. Turns mattresses as directed by management. 

10. Stocks supplies needed for linen closets. 

11. Vacuums public areas. 

12. Sweeps and mops service landings. 

13. Mops vending machine areas and keeps machines clean. 

14. Checks all public restrooms for cleanliness several times daily. 

15. Checks each floor to make sure fire doors are open. 

16. Checks elevators for cleanliness. 

17. Assists with luggage handling. 

18. Cleans rooms when needed. 

19. Checks lights and changes bulbs. 

20. Maintains outside grounds daily. 

21. Assists in the unloading of deliveries and the proper storage of such. 

22. Ensure breakfast is served and broken down according to hotel standards

23. Maintenance of the marquee. 

24. Perform all duties not specifically outlined above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

General

1. Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.

2. Execute and follow the preventative maintenance procedures and guidelines. 

3. Follow proper grooming and appearance guidelines. 

4. Wear a provided maintenance uniform and name tag always on property. 

5. Order and install small maintenance items as needed for repair, under direction of Assistant General Manager. 

6. Complete tasks and assignments on the daily Maintenance Checklist. 

7. Complete Maintenance Request Forms within 24 hours. 

8. Complete Preventive Maintenance program on a timely basis. 

9. Respond to maintenance emergencies timely, on a 24-hour call basis. 

10. Assist with carrying dishware items to rooms when requested. 

11. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood-borne Pathogens. 

12. Practice safe chemical handling as prescribed in Material Safety and Data Sheets. 

13. Perform other such duties assigned by Property Management to meet guest or operational needs. 

14. Perform all duties not specifically outlines above that are an inherent part of the position.  Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Common Guest Areas and Exterior

1. Clears trash and empties property trash containers daily. 

2. Sweeps and cleans sidewalks and stairs as needed (trash and weather related). 

3. Clears debris from parking lot, landscaping, and dumpster area daily. 

4. Ensures exterior building and grounds are clean by use of a pressure washer and blower. 

Common Guest Areas and Interior

1. Paints walls, ceilings, doors and window trim as needed. 

2. Provides Preventive Maintenance to 2 rooms each day. 

3. Ensures Preventive Maintenance repairs in the following areas:

• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains) and;
• Floor coverings. 

4. Ensures Guest Laundry washers, dryers, vending machines and common areas are cleaned twice daily. 

5. Maintains clean, organized maintenance workshop and storerooms. 

Skills Needed

1. General knowledge of heating, air conditioning, electric and plumbing skills. 

2. Knowledge and ability to use basic work tools and equipment. 

3. Ability to patch holes, clean carpets, and paint walls. 

4. Ability to work well under limited supervision. 

5. Ability to work well with others. 

6. Strong work ethic. 

Skill Preferences

1. Apartment, building, or lodging maintenance experience. 

Physical Requirements

1. Ability to bend at waist and work on knees. 

2. Ability to reach over head. 

3. Ability to stand for long periods of time. 

4. Ability to walk three flights of stairs. 

5. Ability to work outside in hot or cold weather. 

6. Ability to lift and carry 50 pounds.

Responsible for the proper handling of the food and following all standards and any and all health regulation for our local community. Also in charge of proper cleanliness of the kitchen working with the steward (if available) for that purpose.

Duties and Responsibilities

1. Responsible for the sweeping and mopping the lobby and kitchen.
2. Empty all trash cans.
3. Wash all Dishes.
4. Clean all carts.
5. Clean and detail all kitchen equipment including ovens and hood vent systems.
6. Detail clean all aspects of kitchen including walls and table legs.
7. Clean all cold wells along with polishing any stainless or brass fixtures within the kitchen area.
8. Keep all shelving neat and organized.
9. All jobs must be done in a efficient and expeditious manner.
10. Cook food to order by standards.
11. Rotate in coming food with old ((F.I.F.O) First In, First Out)).
12. Prep food for the next days use including any and all pantry items that the kitchen supplies.
13. Responsible for coming up with creative ideas for Chef Specials and working in conjunction with Food and Beverage Director to implement them.
14. Responsible for communicating to the Food and Beverage Director what foods the restaurant is needed or running low on.
15. May be required on some occasions to place food orders.
16. Always wear company approved uniforms with name tags, hats and slip resistant shoes. Not wearing approved uniform could cause you to be sent home without pay.
17. The Food and Beverage Director reserves the right to add or subtract any duties from the before mention along with taking disciplinary actions if any one of the job descriptions has not been completed or if not completed satisfactory to comply with company standards.

Supervisor

Food and Beverage Director

Physical Activities and Requirements:

Requires finger dexterity, grasping, writing, standing, sitting, bending, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Safety Statement:

As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

Maintenance

Job Summary

 Oversees property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep, preventive maintenance, small repair and tasks, special projects, and communicating larger maintenance needs to the Chief Engineer.

Duties and Responsibilities

• Ensure the best possible lodging experience for each guest, within the framework of ESA operating guidelines.
• Execute and follow the preventative maintenance procedures and guidelines.
• Follow proper grooming and appearance guidelines.
• Wear a provided maintenance uniform and nametag at all times on the property.
• Order and install small maintenance items as needed for repair, under the direction of Chief Engineer.
• Complete tasks and assignments on the daily Maintenance Checklist.
• Complete Maintenance Request Forms within 24 hours.
• Complete Preventive Maintenance program on a timely basis.
• Respond to maintenance emergencies timely, on a 24-hour call basis.
• Assist with carrying dishware items to rooms when requested.
• Practice safe working conditions under the Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.
• Practice safe chemical handling as prescribed in Material Safety and Data Sheets.
• Perform other such duties assigned by Property Management to meet guest or operational needs.
• Perform any and all duties not specifically outlined above that are an inherent part of the position. Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner.

Common Guest Areas and Exterior

• Clears trash and empties property trash containers daily.
• Sweeps and cleans sidewalks and stairs as needed (trash and weather related).
• Clears debris from the parking lot, landscaping, and dumpster area daily.
• Ensures exterior building and grounds are clean by the use of a pressure washer and blower.

Common Guest Areas and Interior

• Paints walls, ceilings, doors and window trim as needed.
• Provides Preventive Maintenance to 2 rooms each day.
• Ensures Preventive Maintenance repairs in the following areas:
• Lighting;
• Electrical circuits and wiring;
• Plumbing;
• HVAC;
• Guest room walls;
• Appliances;
• Doors and locks;
• Furniture;
• Carpet (remove stains) and;
• Floor coverings.
• Ensures Guest Laundry washers, dryers, vending machines, and common areas are cleaned twice daily.
• Maintains a clean, organized maintenance workshop and storerooms.

Skills Needed

• General knowledge of heating, air conditioning, electric and plumbing skills.
• Knowledge and ability to use basic work tools and equipment.
• Ability to patch holes, clean carpets, and paint walls.
• Ability to work well under limited supervision.
• Ability to work well with others.
• Strong work ethic.

Skill Preferences

• Apartment, building, or lodging maintenance experience.

Physical Requirements

• Ability to bend at the waist and work on knees.
• Ability to reach overhead.
• Ability to stand for long periods of time.
• Ability to walk flights of stairs.
• Ability to work outside in hot or cold weather.
• Ability to lift and carry 50 pounds.